Refund Policy

At Atlas Lane, we want you to be happy with your purchase. If there is a problem with your order, please contact us at support@atlaslane.co.za and we'll do our best to help.

This policy applies alongside your rights under applicable South African consumer-protection law. Nothing in this policy is intended to limit any rights that cannot legally be excluded.

1. Faulty, Damaged or Incorrect Products

If you receive a product that is:

  • Faulty or defective
  • Damaged during delivery
  • Incorrectly supplied
  • Missing parts or accessories

please contact us at support@atlaslane.co.za as soon as reasonably possible.

Please include:

  • Your order number
  • Your name
  • A description of the problem
  • Clear photographs or video showing the issue

We may ask for additional information to help us determine the appropriate solution.

Depending on the circumstances and applicable law, we may offer a repair, replacement, refund, or another appropriate remedy.

2. Change-of-Mind Returns

If you simply change your mind about your purchase, your ability to cancel or return the product may depend on the circumstances and applicable South African consumer law.

Where a change-of-mind return is legally available, the product may need to be returned in an appropriate condition and within the applicable period.

Return shipping arrangements and costs may depend on the reason for the return and applicable law.

Please contact us before sending anything back.

Email: support@atlaslane.co.za

3. Customised Products & Uploaded Images

Some Atlas Lane products can be customised using a customer's uploaded photograph, logo, or design.

Because customised products may be made according to your specific instructions, certain cancellation or return rights may not apply in the same way as they would to standard products, where permitted by applicable law.

Before submitting a custom image, please make sure that:

  • You have selected the correct image.
  • The image is clear and suitable for the product.
  • You have permission to use the image.
  • You are happy with the customization information you have provided.

If your customised product arrives faulty, damaged, or incorrectly made, please contact us. Your statutory consumer rights remain unaffected.

4. Refunds

If you are approved for a refund, we will process the refund using the applicable payment method or another appropriate method where necessary.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

We will communicate with you regarding the status of your refund where appropriate.

5. Promotional Gifts

Some orders may include promotional gifts such as:

🎁 6 × AAA Batteries
🔧 4 × Adhesive Pads

Promotional gifts are provided while stocks last.

If an order is returned and a refund is approved, promotional items may need to be returned where applicable.

6. Products That Have Been Used or Damaged

Please handle products reasonably carefully while determining whether they are suitable for you.

A return or remedy may be affected where damage has resulted from:

  • Incorrect installation
  • Misuse
  • Accidental damage
  • Modification of the product
  • Failure to follow provided instructions
  • Normal wear and tear

This does not affect any statutory rights you may have regarding defective products.

7. How to Request a Return or Refund

To request a return, refund, replacement, or other remedy, email:

support@atlaslane.co.za

Please include:

Order number:
Full name:
Reason for request:
Photos/video (if applicable):

Please do not send products back without contacting us first, as we need to provide the appropriate return instructions.

8. Return Shipping

The responsibility for return shipping may depend on the reason for the return and your rights under applicable law.

Where a product is defective, incorrectly supplied, or otherwise qualifies for a statutory remedy, Atlas Lane will handle the matter in accordance with applicable law.

9. Refund Processing

Once a returned product has been received and assessed where an assessment is required, we will communicate the outcome and any applicable refund or remedy.

Bank processing times may vary, so a refund may not appear immediately after it has been processed by Atlas Lane.

10. Contact Us

If you have any questions about our Refund & Returns Policy, please contact:

Atlas Lane
📧 support@atlaslane.co.za
🌐 atlaslane.co.za

Please include your order number whenever contacting us about an existing order.