Delivery Policy
At Atlas Lane, we want your order to arrive safely and as quickly as possible. This Delivery Policy explains how we process and deliver orders placed through atlaslane.co.za.
🚚 1. Order Processing
Once your order has been successfully placed and payment has been confirmed, we will begin processing it.
Orders are generally processed within 1–3 business days.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
During busy periods, promotions, or holidays, processing may take slightly longer.
📦 2. Delivery Times
Estimated delivery times are:
🇿🇦 South Africa
Estimated delivery: 5–12 business days
Please note that delivery times are estimates and are not guaranteed.
Delivery may take longer due to circumstances such as:
- Courier delays
- Public holidays
- Incorrect delivery information
- High order volumes
- Weather conditions
- Remote delivery locations
- Circumstances outside Atlas Lane's control
💰 3. Shipping Costs
Shipping costs will be displayed at checkout before you complete your purchase.
From time to time, Atlas Lane may offer free shipping promotions or other delivery discounts.
Any applicable shipping promotion will be clearly displayed on our website or at checkout.
📍 4. Delivery Address
Please make sure your delivery information is correct before completing your order.
This includes:
- Full name
- Street address
- Suburb
- City/town
- Province
- Postal code
- Contact number
Atlas Lane cannot be responsible for delays or additional delivery costs caused by an incorrect or incomplete address supplied by the customer.
If you notice an error after placing your order, contact us as soon as possible at:
We will do our best to help, but we cannot guarantee that an address can be changed once an order has been dispatched.
📱 5. Tracking Your Order
Where tracking is available, you will receive tracking information once your order has been dispatched.
You can use the tracking information provided to monitor your delivery.
Please remember that tracking information may take some time to update after your parcel has been handed to the courier.
🚪 6. Missed Deliveries
If the courier attempts to deliver your order and nobody is available, the courier may:
- Attempt delivery again
- Contact you
- Leave instructions for collection
- Return the parcel to the sender
If a parcel is returned because the customer provided an incorrect address, failed to respond to the courier, or repeatedly missed delivery attempts, additional shipping charges may apply if the parcel needs to be resent.
📦 7. Damaged Packages
Please inspect your package when it arrives.
If your package appears seriously damaged, take photographs of the packaging and product before disposing of anything and contact us at:
If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible so that we can assist you.
🔎 8. Lost or Delayed Orders
If your order appears to be significantly delayed or the tracking information indicates a potential delivery problem, please contact us at:
We will work with the relevant courier or delivery provider to investigate the issue.
🌍 9. International Delivery
At this time, Atlas Lane primarily delivers within South Africa.
If international shipping becomes available, applicable delivery charges, customs duties, taxes, and other fees will be communicated where applicable.
🎁 10. Free Gifts
When a promotion includes free gifts such as:
🎁 6 × AAA Batteries
🔧 4 × Adhesive Pads
these items will be included with your order while promotional stock lasts.
Free gifts may occasionally be substituted with an equivalent item if the advertised gift becomes unavailable.
📧 11. Contact Us
If you have any questions about your delivery, please contact us:
Atlas Lane
Email: support@atlaslane.co.za
Website: atlaslane.co.za
Please include your order number when contacting us about an existing order so we can assist you more quickly.